Terms of Service

Introduction

Welcome to EGLOW! The terms “we”, “us”, and “our” refer to EGLOW. We operate this store and website, including all related information, content, features, tools, products, and services (the “Services”) to provide you with a curated shopping experience. By accessing or using our website, you confirm that you accept these Terms of Service.

Lebanon is our country of domicile.

If you do not agree to these Terms of Service or our Privacy Policy, you must not use or access our Services.

Definitions

• “Services”: All features, tools, content, products, and functionalities provided by EGLOW.
• “Customer”, “User”, “You”: Any person accessing or interacting with EGLOW’s Services.
• “Order”: Any purchase or booking made through our website or app.
• “Third-Party Providers”: Vendors, payment processors, carriers, or partners supporting the Services.

Services Provided

EGLOW provides access to an online shopping platform, product listings, customer support, payment services, delivery, and related digital functionalities. Additional services may include scheduled deliveries, event access, or appointment-based services.

Although powered by Shopify, all orders and transactions are made directly with EGLOW.

Booking & Reservation Terms

Certain products or services may require appointments or reservations. Bookings are not confirmed until EGLOW provides a confirmation. We reserve the right to modify or cancel bookings at our discretion.

Pricing & Payment Terms

All prices listed on the website represent the price in effect at the time of purchase and may change without notice. Additional charges such as taxes, duties, and shipping fees may apply.

Accepted Payment Methods

• Visa
• MasterCard
• (Add your additional payment methods here)

Currency

All prices displayed and accepted on the website are in USD unless stated otherwise.

Event Cancellation & Refund Policy

For any events, workshops, or scheduled services offered by EGLOW:

• EGLOW may postpone or cancel due to unforeseen circumstances.
• Refunds for canceled events will follow our Refund Policy.
• Customer no-shows or late cancellations may be non-refundable.

Client Responsibilities

By using the Services, you agree to:

• Provide accurate and current information.
• Maintain confidentiality of your account credentials.
• Use the Services lawfully and responsibly.
• Ensure all purchases are for personal use only.

Users Under 18

Customers under the age of 18 are not permitted to register, purchase, or transact on the website. Parents may allow supervised browsing only.

Production Schedule & Deliverables

Custom or made-to-order items may require additional production time. Delays caused by incorrect customer information or late approvals are not the responsibility of EGLOW.

Use of Images & Videos

By submitting any images, videos, or media to EGLOW, you grant us a royalty-free license to use such media for customer service, order processing, marketing, and business purposes. You confirm you have the rights to share such content.

Third-Party Vendors & Subcontractors

EGLOW uses third-party providers for payments, logistics, hosting, and product sourcing. We are not responsible for their actions or performance.

Force Majeure

EGLOW is not liable for delays or failures caused by events beyond our control, including natural disasters, war, strikes, government actions, or global supply-chain disruptions.

Confidentiality

Both parties agree to protect any confidential information shared during transactions or communication. Disclosure may only occur when required by law.

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SECTION 1 - ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your region and consent to allow minor dependents to use the Services under your supervision. You agree to provide accurate information and maintain the security of your account.

SECTION 2 - OUR PRODUCTS

We make every effort to display our products accurately, but colors and appearances may vary depending on device settings. We do not guarantee that product descriptions or appearances will meet your expectations.

SECTION 3 - ORDERS

Placing an order constitutes an offer to purchase. EGLOW reserves full discretion to accept or decline orders. Accepted orders cannot always be canceled. Purchases are subject to our Refund Policy.

SECTION 4 - PRICES AND BILLING

Prices may change without notice. You agree to provide accurate billing information and authorize EGLOW to charge your selected payment method.

SECTION 5 - SHIPPING AND DELIVERY

Delivery times are estimates only. Once items are shipped, title and risk transfer to you. EGLOW is not responsible for delays caused by carriers or customs.

SECTION 6 - INTELLECTUAL PROPERTY

All content, trademarks, images, designs, text, and digital materials on the Services belong to EGLOW or our licensors and are protected by law.

SECTION 7 - OPTIONAL TOOLS

Access to optional third-party tools is provided “as-is” without warranties. You assume all risk when using such tools.

SECTION 8 - THIRD-PARTY LINKS

We are not responsible for any content, accuracy, or policies of third-party websites accessible through our platform.

SECTION 9 - RELATIONSHIP WITH SHOPIFY

Our store is powered by Shopify, but all sales and interactions are between you and EGLOW. Shopify is not responsible for your purchases.

SECTION 10 - PRIVACY POLICY

Your personal data is collected and processed according to EGLOW’s Privacy Policy and Shopify’s Privacy Policy.

SECTION 11 - FEEDBACK

Any feedback you submit may be used by EGLOW for any purpose without obligation to compensate you.

SECTION 12 - ERRORS & INACCURACIES

We reserve the right to correct errors or inaccuracies at any time, including after an order is placed.

SECTION 13 - PROHIBITED USES

You agree not to use the Services for unlawful, harmful, abusive, or disruptive activities. Violating this may result in account termination.

SECTION 14 - TERMINATION

We may terminate your access to the Services at any time for violations of these Terms.

SECTION 15 - DISCLAIMER OF WARRANTIES

The Services are provided “as is” and “as available,” without warranties of any kind.

SECTION 16 - LIMITATION OF LIABILITY

EGLOW is not liable for indirect, incidental, or consequential damages arising from your use of the Services or products.

SECTION 17 - INDEMNIFICATION

You agree to indemnify EGLOW against all claims arising from your misuse of the Services or your breach of these Terms.

SECTION 18 - SEVERABILITY

If any provision is found unenforceable, the remaining provisions remain valid.

SECTION 19 - WAIVER & ENTIRE AGREEMENT

These Terms constitute the entire agreement between you and EGLOW.

SECTION 20 - ASSIGNMENT

You may not assign your rights under these Terms without our consent.

SECTION 21 - GOVERNING LAW

These Terms are governed by the laws and courts of the jurisdiction where EGLOW is headquartered.

SECTION 22 - HEADINGS

Headings are for convenience only and do not affect interpretation.

SECTION 23 - CHANGES TO TERMS

We may update these Terms at any time. Continued use of the Services constitutes acceptance of changes.

SECTION 24 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to: Support@eglow.me