FAQ

Browse the products available on eglow.me, add your selected items to the cart, and proceed to checkout. Enter your contact, delivery, and payment information to complete the order.

After successfully placing your order, you will see an order confirmation on the website. You may also receive confirmation through the contact details provided during checkout.

Contact our Customer Support Team as soon as possible and provide your order number. We will do our best to update the order if it has not yet been prepared or dispatched.

Cancellation requests are normally possible before an order is prepared or handed to the courier. Once the order has been dispatched, cancellation may no longer be available.

Contact our Customer Support Team immediately with your order number and the correct information. The requested change will depend on the current preparation and delivery status of the order.

EGLOW is based in Lebanon and serves customers locally and internationally through its online store.

You can contact our Customer Support Team through the Contact Us page, WhatsApp, email, or EGLOW’s official social media accounts. Support is available 24 hours a day, 7 days a week.

Yes. Orders over $60 USD qualify for free delivery within Lebanon, unless a different shipping condition is displayed during checkout or as part of a specific promotion.

Most orders are delivered through one of the following options:

• Same-day delivery in selected areas
• Next-day delivery
• Delivery within a maximum of 2 business days across Lebanon

Estimated timelines may vary depending on the delivery area, product availability, order volume, weekends, public holidays, or circumstances outside EGLOW’s control.

Yes. EGLOW provides worldwide express shipping to selected countries. International shipping availability and charges depend on the destination and order details.

The available delivery options will be shown or confirmed during checkout.

International orders are usually delivered within 2 to 7 business days, depending on the destination, courier service, and local delivery conditions.

International delivery estimates are not guaranteed and may be affected by customs processing or circumstances outside the courier’s control.

Once your order has been dispatched, tracking details or delivery updates will be shared whenever they are available from the courier.

You may also contact our Customer Support Team and provide your order number for assistance with the latest available delivery status.

If your order has not arrived within the expected delivery timeframe, contact our Customer Support Team with your order number. Our team will review the latest available delivery information and assist you.

Contact our Customer Support Team immediately with your order number and the correct delivery address. We will do our best to update it if the order has not yet been prepared or dispatched.

Address changes may no longer be possible once the order has been handed to the courier.

Yes. Online payments are processed through trusted payment providers using secure and encrypted technology to help protect your payment information.

Cash on Delivery is available for eligible orders. When available, it will appear as a payment option during checkout.

Available payment methods may vary depending on the destination, order details, currency, or checkout requirements. Only the payment options currently available for your order will appear during checkout.

Check that your card details, billing information, and available balance are correct, then try again.

You may also try another available payment method. If the issue continues, contact your bank or EGLOW Customer Support for assistance.

Check whether you received an order confirmation and review your payment account for any completed charge.

If you are still unsure, contact our Customer Support Team before placing another order to avoid creating a duplicate order.

Contact our Customer Support Team as soon as possible and provide your order number. Whether the payment method can be changed will depend on the payment status and the current status of the order.

Card payments are handled through secure payment providers. EGLOW does not directly receive your complete card details when your payment is processed through the checkout.

Contact our Customer Support Team and provide your order number, the affected product, and the reason for your request.

Our team may ask for photos or additional information to review the request and confirm the appropriate next steps.

Contact our Customer Support Team within 2 days of receiving your order if the item is:

• Damaged
• Defective
• Incorrect
• Significantly different from its description

After reviewing the request, EGLOW will arrange an appropriate solution where applicable, such as a replacement, exchange, or refund.

For exchanges requested by the customer, such as selecting a different size, color, or product, delivery charges may apply.

If the item received is damaged, defective, or incorrect, the applicable charges will be reviewed by our Customer Support Team.

Return and exchange eligibility depends on the product type, its condition, and the reason for the request.

Products that have been used, damaged after delivery, altered, or returned without their original packaging may not be eligible. Please review the Return & Refund Policy for full details.

Approved refunds are normally processed within 2 to 5 business days.

The time required for the amount to appear may vary depending on the original payment method, bank, or payment provider.

Our Customer Support Team will review your request and contact you with the decision and the next steps.

Please do not return an item before receiving instructions from the EGLOW team.

Available specifications, dimensions, materials, colors, options, and other product information are displayed on the relevant product page.

Please review the complete product description before placing your order.

Contact our Customer Support Team and share the product name, product link, or product reference.

Our team will assist you using the information available from the product listing and supplier.

Many popular products are restocked regularly. However, restock timing depends on supplier availability and cannot always be guaranteed.

EGLOW regularly adds new arrivals, trending products, and updated selections across its different departments.

Visit the New & Popular section or subscribe to the newsletter to stay informed about recently added products.

Yes. Product availability depends on current stock and supplier availability. Popular items may sell out quickly or become unavailable without prior notice.

Contact our Customer Support Team within 2 days of receiving the order and provide your order number and details about the issue.

Our team will review the request and arrange an appropriate solution where applicable.

Visit the On Sale section to explore currently discounted products and selected promotional collections.

Offers are subject to availability and may change or end without prior notice.

Subscribe to the EGLOW newsletter and follow EGLOW’s official social media accounts for updates about new arrivals, special offers, and selected promotions.

You can contact EGLOW through the Contact Us page, WhatsApp, email, or EGLOW’s official social media accounts.

When contacting us about an order, please include your order number so our team can assist you more quickly.

EGLOW Customer Support is available 24 hours a day, 7 days a week to assist with orders, delivery, payments, returns, products, and general enquiries.

To help our team assist you efficiently, please provide your name, order number, contact details, and a clear explanation of your question or issue.

For product-related requests, you can also include the product name or product link.