Return & Refund Policy

At EGLOW, customer satisfaction is a priority. If there is an issue with your order, we aim to make the return, refund, or exchange process as clear and straightforward as possible.

Refund Eligibility

You may be eligible for a full refund, replacement, or exchange if the item you received is:

• Damaged or defective
• Incorrect
• Significantly different from the product description

To qualify, you must contact us within 2 days of receiving your order.

When submitting a request, please provide:

• Your order number
• A brief description of the issue
• Clear photos or videos showing the problem

Our team will review your request and respond as quickly as possible.

Refund Process

Once your request has been approved, the available solution may include:

• Full refund
• Store credit
• Replacement product

Approved refunds are generally processed within 2 to 5 business days after approval.

Depending on the original payment method, refunds may be issued:

• Back to the original payment method
• As store credit
• Through another mutually agreed method where applicable

Exchange Policy

If you change your mind after receiving your order or would like a different size, color, or product, you may request an exchange within 15 days from the delivery date.

To be eligible for an exchange, the item must:

• Be unused
• Be in its original condition
• Be returned with its original packaging and accessories
• Show no signs of damage caused after delivery

For customer-requested exchanges, the customer is responsible for the applicable delivery charges.

Damaged, Defective or Incorrect Products

If your order arrives:

• Damaged
• Defective
• Incorrect
• Different from what you ordered

EGLOW will cover the cost of the replacement shipment once the issue has been verified.

The available solution may include:

• Free replacement
• Free exchange
• Full refund, where applicable

Non-Refundable & Non-Exchangeable Items

Refunds or exchanges may not be accepted if:

• The product has been used, damaged, or altered after delivery
• The request is submitted after the applicable return or exchange period
• The product is returned without its original packaging or essential accessories
• The issue results from misuse, improper handling, or normal wear and tear

Order Cancellations

Orders may be cancelled before they are prepared or shipped.

Once an order has been dispatched to the courier, cancellation may no longer be possible.

If you need to cancel your order, please contact our Customer Support Team as soon as possible.

Return Inspection

All returned items are inspected once received.

If the returned product does not meet the conditions outlined in this policy, EGLOW reserves the right to decline the refund or exchange request.

How to Request a Refund or Exchange

To submit a request, please contact our Customer Support Team and provide:

• Order Number
• Full Name
• Phone Number
• Description of the issue
• Photos or videos, if applicable

You can contact us through:

Email: [email protected]
WhatsApp: +961 81 705 662

Our Customer Support Team is available 7 days a week and will guide you through the process.

Our Commitment

At EGLOW, we aim to resolve order issues quickly, fairly, and professionally.

If something isn’t right with your order, our team will do its best to provide the most appropriate solution and make the after-sales experience as smooth as possible.