Shipping & Delivery
At EGLOW, we’re committed to making your shopping experience as smooth as possible, from the moment you place your order until it reaches your door.
We offer fast delivery across Lebanon and express international shipping to selected destinations, with clear delivery timelines, transparent shipping fees, and tracking whenever available.
Delivery Across Lebanon
We proudly deliver to all regions across Lebanon.
Most orders are delivered within:
- Same day in selected areas
- Next business day
- Up to 2 business days for most locations across Lebanon
Delivery times may occasionally vary during public holidays, severe weather, security situations, courier delays, or other circumstances beyond our control.
Shipping Fees in Lebanon
Our standard delivery fee is:
$4 per order anywhere in Lebanon
Spend more and enjoy free delivery:
Free standard delivery on orders above $60
For oversized, heavy, or special-handling items, an additional delivery charge may apply. Any applicable charges will be clearly communicated before checkout.
Order Processing
We work to prepare and dispatch orders as quickly as possible.
Orders are processed on the same day whenever possible. Orders placed outside operating hours, during weekends, or on public holidays may be processed on the next business day.
Once your order is confirmed, you may receive a confirmation through email, SMS, or WhatsApp, where applicable.
International Shipping
Shopping from outside Lebanon? EGLOW offers Worldwide Express Shipping to selected countries.
Estimated international delivery time:
2 to 7 business days
International delivery times may vary depending on your destination, customs clearance, local courier operations, and other external factors.
International Shipping Fees
International shipping charges are calculated during checkout based on factors such as:
- Destination country
- Package weight
- Package dimensions
- Selected shipping method
Please note that customs duties, import taxes, VAT, or other government charges imposed by the destination country are the responsibility of the customer.
Track Your Order
Once your order has been shipped, you’ll receive a shipping confirmation with tracking information whenever available.
You can use the provided tracking link to follow your order’s journey until delivery.
Delivery Attempts
Our delivery partner may contact you before delivery to confirm:
- Your delivery address
- Your availability
- Any additional delivery instructions
If delivery cannot be completed because the customer is unavailable or the provided address is incorrect, additional re-delivery charges may apply.
Please Check Your Delivery Information
Before completing your order, please make sure your shipping address, phone number, and delivery details are accurate and complete.
EGLOW cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.
Possible Delivery Delays
We always aim to deliver within the estimated timeframe, but some circumstances may be outside our control.
Delays may occasionally occur due to:
- Weather conditions
- Customs inspections
- Public holidays
- Political or security situations
- Courier operational delays
- Natural disasters
We appreciate your patience and understanding should an unexpected delay occur.
Damaged Parcels
If your parcel arrives visibly damaged, we recommend notifying the delivery driver immediately and contacting the EGLOW Customer Support Team as soon as possible.
If the product itself arrives damaged, defective, incorrect, or different from the product description, please contact us within 2 days of receiving your order so our team can review the issue and assist you.
Need Help With Your Delivery?
Our Customer Support Team is available 7 days a week to help with delivery questions, tracking updates, shipping inquiries, or anything related to your order.
Email: [email protected]
WhatsApp: +961 81 705 662
Thank you for shopping with EGLOW. We look forward to getting your order to you quickly, safely, and reliably.
