Returns & Refunds

At EGLOW, we want you to feel confident every time you shop with us. If something isn’t right with your order, our team is here to help and make the process as simple and fair as possible.

Depending on the situation, you may be eligible for a refund, replacement, or exchange.

Refund Eligibility

You may be eligible for a full refund, replacement, or exchange if the item you received is:

• Damaged
• Defective
• Incorrect
• Significantly different from the product description

To qualify, please contact us within 2 days of receiving your order.

When contacting us, please provide:

• Your order number
• A brief description of the issue
• Clear photos or videos showing the problem

Our team will review your request and get back to you as quickly as possible.

Refund Process

Once your request has been approved, the available solution may include:

• Full refund
• Store credit
• Replacement product

Approved refunds are generally processed within 2 to 5 business days.

Depending on your original payment method, the refund may be issued:

• Back to the original payment method
• As store credit
• Through another mutually agreed method where applicable

Exchanges

Changed your mind or need a different size, color, or product?

Exchange requests can be submitted within 15 days from the delivery date.

To be eligible for an exchange, the item must:

• Be unused
• Be in its original condition
• Include its original packaging and accessories
• Show no signs of damage caused after delivery

For customer-requested exchanges, the customer is responsible for the applicable delivery charges.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, incorrect, or different from what you ordered, EGLOW will cover the replacement shipment cost once the issue has been verified.

Depending on the situation, the solution may include:

• Free replacement
• Free exchange
• Full refund, where applicable

Non-Refundable & Non-Exchangeable Items

A refund or exchange may not be accepted if:

• The product has been used, damaged, or altered after delivery
• The request is submitted after the applicable return or exchange period
• The product is returned without its original packaging or essential accessories
• The issue results from misuse, improper handling, or normal wear and tear

Order Cancellations

Orders may be cancelled before they are prepared or shipped.

Once an order has been dispatched to the courier, cancellation may no longer be possible.

If you need to cancel your order, please contact our Customer Support Team as soon as possible.

Return Inspection

All returned items are inspected once received.

If the returned product does not meet the conditions listed above, EGLOW reserves the right to decline the refund or exchange request.

How to Request a Refund or Exchange

To submit a request, please contact our Customer Support Team and provide:

• Order Number
• Full Name
• Phone Number
• Description of the issue
• Photos or videos, if applicable

You can reach us through:

Email: [email protected]
WhatsApp: +961 81 705 662

Our team is available 7 days a week and will guide you through the process.

Our Commitment

We want every EGLOW order to feel easy and reliable. If something isn’t right, we’ll do our best to resolve the issue quickly, fairly, and professionally.