Order Changes & Cancellations

At EGLOW, we understand that plans can change. If you need to update or cancel an order after placing it, contact our Customer Support Team as soon as possible and we’ll do our best to assist you before your order is prepared or shipped.

Changing Your Order

If you need to make a change to an order you’ve already placed, please contact us as quickly as possible.

If your order has not yet been prepared or shipped, our team will do its best to accommodate your requested change.

Because orders are processed quickly, we recommend contacting us immediately after noticing anything that needs to be changed.

Cancelling Your Order

Orders can usually be cancelled before they are prepared or dispatched to the courier.

Once an order has been shipped or handed over to the courier, cancellation may no longer be possible.

If you would like to cancel your order, please contact our Customer Support Team as soon as possible so we can check its current status.

Already Shipped?

If your order has already been dispatched, our team may no longer be able to stop or cancel the shipment.

Please contact us and we’ll review the order status and advise you on the available options.

How to Request a Change or Cancellation

When contacting us, please provide:

• Your order number
• Your full name
• Your phone number
• A clear explanation of the change or cancellation you’re requesting

Providing these details helps our team locate your order quickly and assist you more efficiently.

Need Help?

Our Customer Support Team is available 7 days a week to assist with order changes, cancellations, shipping questions, and other order-related inquiries.

Email: [email protected]
WhatsApp: +961 81 705 662

Please contact us as early as possible after placing your order, as changes or cancellations cannot be guaranteed once order preparation or shipping has started.