Privacy Policy
At EGLOW, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, use the EGLOW mobile application, place an order, or communicate with us through any of our sales and support channels.
By using our website or placing an order, you agree to the practices described in this Privacy Policy.
Who We Are
EGLOW is an online shopping platform offering thousands of carefully selected products across categories including home essentials, kitchen, electronics, beauty, automotive, storage, fashion accessories, and more.
Customers may interact and shop with EGLOW through:
- Our website
- EGLOW Mobile App for iOS & Android
- TikTok
Information We Collect
When you browse our website, use our services, or place an order, we may collect information necessary to provide and improve your shopping experience.
Personal Information
This may include:
- Full name
- Phone number
- Email address
- Shipping address
- Billing address
- Country and city
- Order history
Payment Information
Depending on the payment method you choose, your payment information is processed securely through trusted payment providers.
EGLOW does not store your complete credit or debit card details on our servers.
Device & Browsing Information
We may automatically collect certain technical information when you use our website, including:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Products viewed
- Time spent on the website
- Cookies and similar technologies
How We Use Your Information
We use your information to help us provide, manage, and improve our services.
This may include:
- Processing and fulfilling your orders
- Delivering your purchases
- Processing payments securely
- Providing customer support
- Responding to your inquiries
- Improving our products and services
- Personalizing your shopping experience
- Sending order confirmations and updates
- Preventing fraud and unauthorized transactions
- Improving website performance
- Complying with legal obligations
With your permission, we may also send you information about special offers, new arrivals, exclusive discounts, promotions, and other marketing communications.
You may unsubscribe from marketing emails at any time.
Payment Security
We work with trusted payment providers to help ensure that online transactions are processed securely.
Payments are handled using industry-standard encryption technologies, and EGLOW does not retain your complete payment card information.
Cookies
EGLOW uses cookies and similar technologies to help improve your experience on our website.
Cookies may be used to:
- Improve website performance
- Remember your preferences
- Analyze website traffic
- Measure advertising performance
- Personalize content
- Improve your overall shopping experience
You may disable cookies through your browser settings. Please note that doing so may affect the functionality of certain website features.
Advertising & Analytics
We may use trusted third-party platforms and service providers to help us understand website performance, improve our marketing, and provide a better customer experience.
These may include:
- Shopify
- Meta (Facebook & Instagram)
- TikTok
- Google Analytics
- Google Ads
- Email marketing platforms
- SMS marketing providers
These services may help us:
- Understand website performance
- Improve advertising campaigns
- Measure conversions
- Deliver more relevant advertisements
Third-party providers process information according to their own privacy policies.
Sharing Your Information
EGLOW does not sell your personal information.
We only share information when necessary to operate our services, fulfill orders, process payments, provide support, or comply with legal requirements.
Information may be shared with trusted partners such as:
- Payment providers
- Shipping companies
- Delivery partners
- Customer support platforms
- Marketing service providers
- Technology providers
- Government authorities when legally required
We expect our partners to handle and protect your information appropriately.
Data Security
We take appropriate technical and organizational measures to protect your personal information against:
- Unauthorized access
- Loss
- Misuse
- Disclosure
- Alteration
- Destruction
While no online system can guarantee absolute security, we continuously work to protect your information using appropriate security practices.
How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary to:
- Complete your orders
- Provide customer support
- Meet legal and accounting requirements
- Resolve disputes
- Improve our services
When information is no longer required, it may be securely deleted or anonymized.
Your Privacy Rights
Depending on your location, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Withdraw consent for marketing communications
- Request a copy of your personal data
- Ask questions about how your information is being used
To submit a privacy-related request, please contact our team using the details provided below.
Children’s Privacy
Our website is not intended for children under the age required by applicable law to provide consent.
We do not knowingly collect personal information from children. If you believe a child has provided personal information to EGLOW, please contact us so we can review and remove it where appropriate.
International Customers
EGLOW serves customers in Lebanon and ships internationally to selected destinations.
By using our services, you understand that your information may be processed in countries where our trusted service providers operate.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, services, technologies, or legal requirements.
The latest version of this Privacy Policy will always be available on this page together with the most recent revision date.
Contact Us
If you have any questions about this Privacy Policy, your personal information, or how EGLOW handles your data, please contact us.
Email: [email protected]
WhatsApp: +961 81 705 662
Website: eglow.me
© 2026 EGLOW. All Rights Reserved.
