Shipping Policy

At EGLOW, we’re committed to delivering your orders quickly, securely, and reliably. This Shipping Policy explains how orders are processed, shipped, and delivered within Lebanon and internationally.

Order Processing

We process orders as quickly as possible.

• Orders are processed on the same day whenever possible
• Orders placed outside operating hours, during weekends, or on public holidays may be processed on the next business day
• Once your order is confirmed, you may receive an order confirmation by email, SMS, or WhatsApp, where applicable

Order Fulfillment

Our team works to prepare and dispatch orders as quickly as possible.

Most orders are fulfilled on the same day whenever possible, helping us provide fast and reliable delivery across Lebanon.

Delivery Within Lebanon

EGLOW delivers to all regions across Lebanon.

Estimated delivery times are:

• Same-day delivery in selected areas
• Next-day delivery
• Up to 2 business days for most locations across Lebanon

Delivery times may vary during public holidays, severe weather conditions, security situations, courier delays, or other circumstances beyond our control.

Shipping Fees in Lebanon

Our standard delivery fee is:

$4 per order anywhere in Lebanon

Orders above $60 qualify for free standard delivery.

Additional shipping charges may apply to oversized, heavy, or special-handling items. Any applicable charges will be clearly displayed before checkout.

International Shipping

EGLOW offers Worldwide Express Shipping to selected countries.

Estimated international delivery time:

2 to 7 business days

Delivery times may vary depending on the destination country, customs clearance, local courier operations, and other external factors.

International Shipping Fees

International shipping charges are calculated during checkout based on factors such as:

• Destination country
• Package weight
• Package dimensions
• Selected shipping method

Customers are responsible for any customs duties, import taxes, VAT, or other government charges imposed by the destination country.

Order Tracking

Once your order has been shipped, you will receive shipping confirmation containing your tracking information whenever available.

You can use the provided tracking link to follow the progress of your shipment until delivery.

Delivery Attempts

Our delivery partner may contact you before delivery to confirm:

• Your delivery address
• Your availability
• Any additional delivery instructions

If delivery cannot be completed because the customer is unavailable or the address provided is incorrect, additional re-delivery charges may apply.

Incorrect Shipping Information

Please make sure your shipping information is complete and accurate before placing your order.

EGLOW cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.

Delays Beyond Our Control

While we always aim to deliver orders within the estimated timeframe, occasional delays may happen due to circumstances outside our control, including:

• Weather conditions
• Customs inspections
• Public holidays
• Political or security situations
• Courier operational delays
• Natural disasters

We appreciate your patience and understanding should an unexpected delay occur.

Damaged Parcels

If your package arrives visibly damaged, we recommend notifying the delivery driver immediately and contacting our Customer Support Team as soon as possible.

If the product itself arrives damaged, defective, incorrect, or different from what you ordered, please refer to our Returns & Refunds Policy and contact us within the applicable timeframe.

Need Assistance?

Our Customer Support Team is available 7 days a week to help with shipping inquiries, order tracking, delivery updates, or any questions related to your order.

Email: [email protected]
WhatsApp: +961 81 705 662

Our Commitment

At EGLOW, we’re proud to have fulfilled 100,000+ orders across Lebanon, with a focus on fast order processing, reliable delivery, and dependable customer service.

Thank you for choosing EGLOW. We look forward to delivering your order quickly and safely.